Frequently Asked Questions
Assistance and Information for Your Thom Browne Experience
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and signature tricolor grosgrain labels attached.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my correct size?
Thom Browne uses a unique sizing scale ranging from 00 to 5. Please refer to our detailed size guide located on each product page for measurements and international conversions.
Can I cancel or modify my order?
To ensure prompt delivery, we begin processing orders immediately. Please contact our client services team within one hour of placement to request any modifications or cancellations.
Are your products authentic?
All items purchased through our official website or authorized retailers are guaranteed to be authentic Thom Browne New York products.